Shipping Policies

Orders are shipped via Canada Post within 1-2 business days of receiving payment. Estimated shipping times do not include the 1-2 business day period in which orders are processed. Prints and Stationery are packaged in an acid-free cellophane sleeve inside a stay-flat cardboard mailer to ensure your purchase arrives safely. Please note business days do not include Saturdays, Sundays or Canadian Holidays.

Ornaments & Custom Orders
Please allow 1-2 weeks + shipping time for custom orders, this included ornaments which are made to order.

Approximate Shipment Arrival for Regular Post shipments:
Canada 2-4 business days
U.S.A. 4-7 business days
International 4-10 business days.

Lettermail is also in available Canada but delivery is not guaranteed. Lettermail is not available on large prints or orders over 500g. 

For other shipping times please refer to the Canada Post Website.

Shipping charges include postage and packing fee. Shipping charges are non-refundable in all cases where an order has already been processed. Discounted orders are non-refundable.


Due to Canada Post strikes we cannot guarantee delivery before Dec 24, 2018. Please choose local pickup if the order is time sensitive. 

We apologize for this inconvenience. As a small business we are dependent on affordable services like Canada Post and hope you will continue to shop with us despite their decision to strike. 


Local Pickup:

When you create an account with a local address “Local Pickup” will appear as a shipping option at checkout.
Pickup is available at a residential location in New Westminster, on the day and time listing on your receipt ONLY. You will be sent an email with the address when your order is ready to pickup. We kindly request that you observe the pick up hours out of respect for our family’s privacy. Thank you.

Orders Returned to Kaitcreative
If an order is undeliverable our shipping provider will return the order to us. We will notify you via email should this occasion occur. If you would like the order resent it will be at an extra cost to you. If you would like to cancel the order shipping charges will not be refunded. If we have not heard from you within 14 days of notification your order will be refunded minus the shipping charges.